Return Policy
Last Updated: 11.08.2023
1. General Return Conditions
a. Return Process: You can return products purchased from Shopifav within 14 days from the date of delivery. Returned products must be in their original packaging, unused, and with their labels intact.
b. Return Costs: The shipping cost for returned products is the responsibility of the buyer. However, in cases where the product is faulty or sent incorrectly, we will cover the shipping cost.
c. Return Approval: Returned products will be inspected upon arrival at Shopifav's warehouses. If the products meet the return conditions, the return process will be approved, and your payment will be refunded.
2. Personalized Products
a. Cancellation and Return: Personalized products are specially prepared for you. Therefore, the cancellation or return of such products is not possible.
b. Damaged or Incorrect Product: If a personalized product arrives damaged or the wrong product is sent, please contact customer service. In such cases, a product exchange can be arranged.
3. Return Process
Once the return process is approved, your payment will be refunded to your original payment method. The reflection period of the refund to your account may vary depending on your bank.
4. Contact
For any questions regarding our return policy, please contact us at info@shopifav.com